For all the talk about security, mandates, and liability surrounding the internal changes retailers need to make to support chip cards and mobile wallets, perhaps the most important challenge retailers will face will be in communicating these changes to their customers. Is your staff ready to help customers learn to use these technologies? The EMV […]
Stepping into 2015!
We wish all of our clients a wonderful and prosperous New Year. We are excited about our development schedule for the coming year. This year we are directing our attention to providing you with better tools for customer management. Scheduled for release this year: Loyalty Program – A new Loyalty module will be […]
2013 Client Conference & SRS University – a success!
I want to thank everyone involved for a very successful week of meetings and training sessions: our clients and well as our staff. The open format of the meeting led to great interaction where retailers learned from each other as much as from us. We split the week up by areas of operational responsibility and […]
Effective Email must be Targeted
Email promotions are one of the least expensive marketing campaigns for any company and are extremely effective when directed to the right audience. While it is tempting to “blast” everyone on your email list (after all, it doesn’t cost any more) it is one of the biggest mistakes that can be made. Like all good […]
Checkout Fees – will you charge them?
Retailers have always dreaded the added cost for accepting credit cards and have just been cleared to add a “Checkout” fee for credit card transactions allowing for a surcharge to cover the costs of accepting credit cards. It even allows for higher fees for reward and premium cards that cost more. This summer a settlement […]
