Software Updates
We are constantly listening to our clients for ideas on improving the system. Our software updates are carefully structured to make changes evolutionary instead of revolutionary so that changes are gradual and easy to adapt. With frequent updates our clients stay up with the newest technologies and prevent obsolescence and high cost of a significant software replacement. More than a few of our clients have been getting software updates for over 30 years.
Toll Free Telephone Support
Our toll free and timely phone support includes not just assistance on operating the software but as your partner includes advice and suggestions for operational procedures and best retailing practices. Emergency coverage is available every day all the time.
Project Management
Part of our installation services include bringing our experience and expertise to bear on planning and executing a plan to implement a system, add a new store or even just to add a module to your system. Whether a remote set-up or on-site installation we will hold your hand and walk you through the setup process.
File Conversions
One of the most important aspects of a system conversion is making sure that existing data is accurately converted and audited. Merchandise should not need to be re-tagged and balances should be able to be converted from an existing system. Even if some data is not available electronically, we will help assure that all current systems are properly converted with a live implementation.
Industry Leading Help Text
The Merchant Plus! system comes with the most comprehensive and beneficial help text documentation in the industry. The software really can be self-taught and the level of detail assures that the methodologies are clearly communicated and maintained as the product develops.
Important sections include the documentation of procedures and frequently asked questions. Calculations are provided for all key performance indicators and basic retailing topics and best practices are also well documented. Even directions for hardware and device drivers are also included with step by step instructions so hardware doesn’t need to be purchased from us to be properly installed.
Remote and On-Site Installations
Each installation is tailored based on the needs and requirements of each retailer. Often remote installation offers the best flexibility when a system can’t be installed at once. But on-site installations are also available to provide you with a dedicated retail implementation expert to help assure that you get off on the right foot.
Remote Access
Our secure remote access tools allow us to see what you are seeing on your screen. We can be at your side faster than even the closest field office without ever leaving our desks (or homes for emergencies)
Of course, you can also access your system from anywhere where Internet access is available.
Webinars
Web based training is often the most effective way to learn a new product of feature. Hosted training sessions are available when scheduled but customized sessions are also available.
Network Services
Network services are available as needed on a time and materials basis. We are always happy to work with your local networking and hardware technicians.
